After hours of trying to solve this problem, I announce to you the solution, because it is a problem facing everyone, and there is no public solution to this problem by the team
I hope I have helped of this problem
Delete the program and delete the rest of its files from disk C, then re-check it to this directory C: \ Program Files .. Unfortunately, a bad team in serving the problems facing customers. I think I wasted money on this tool. There are stronger and better competitors.