AE tool emmc device not found

[keshoo89089]

Hi
Ae tool?
Can you help me the dongle i have not read

MRAEFE0725
Pas
Fm0129152229
I am sure of the definitions
And before that. it was running on the same version and p.c
And he became aware of this definition

 

[Gsmegypt]

We have same problem also how solve it to our client we sold box new