CREDIT BASED OPERATIONS ISSUE ACCOUNT/ UNLOCK/READ CODES VIA SERVER ISSUE TROUBLESHOOTING GUIDE
1* Device was not Unlocked/ Read Codes Not Found / Errors during operation (credits wasn't withdrawn)
Possible Reasons》
- New firmware/ security version, device is not supported, drivers / cable issues.
- Please, post all information in details in forum with full Operations logs.
Possible Reasons》
- Security was damaged or modified.
- Drivers or connection issue (cable problem, internet timeout).
- Firmware version is too old or damaged (SW- modem part) after downgrade attempt.
- check that IMEI and SW version are correct, not Unknown or NULL/ 000000000.
- repeat Unlock/ Read Codes operation from the same Internet connection using same account and same box or dongle.
- make sure that all drivers are installed correctly and devices can be detected via USB cable (check Device manager)
- send us email to: [email protected] with detailed issue description,but not later than 7 days after operation has been performed, attach log files, box serial number and Octoplus credits username if none of above had worked.
3* Device doesn't accept Codes.
Possible Reasons》
- Firmware version is too old or damaged (SW- modem part) after downgrade attempt.
- Try to reflash the device with stock firmware, do Factory Data Reset and repeat entering codes attempt.
- send us email to: [email protected] with detailed issue description, attach log files, box serial number and Octoplus credits username if none of above had worked.
4* User's fault, not following Software manual and instructions, etc.
Possible Reasons》
- If You ignored Software manual or Software instructions/ warnings, credits will not be refunded!
- Always read Software manual by pressing "Help" or "Cable & Manual" button in Software before doing anything and strictly follow software instructions!
NOTE! ANY POST ABOUT CREDIT BASED OPERATIONS UNLOCK / READ CODES / ACCOUNT ISSUE WILL BE DELETED. All issues will be fixed only via email!
Please don't worry if you were charged twice, credits will be refunded.
Best Regards.
Octopus Box