Help Dongle misconfiguration - How to fix

[yuslamunique]

Dear Friends,

Dongle misconfiguration may be a result of software or drivers conflicts or something like that.

How to solve:

Check Box/Dongle status:

• Run DongleManager
• Read S/N (Serial Number)
• You will see an error message and Diagnostic Code

Diagnostic Code #57:

• Uninstall any kind of usb trace/spy/sharing software and do not use it in future
• Kill in your PC Device Manager all processes with name like usb3monitor
• Find in folder with CM2 or [BEST] software file fault.bin
• Post here your dongle details (copy/paste text) and attach here fault.bin file.

Diagnostic Code #62:

• Find in folder with CM2 or [BEST] software file fault.bin
• Post here your dongle details (copy/paste text) and attach here fault.bin file.

Other Diagnostic Code:

• Find in folder with CM2 or [BEST] software file fault.bin
• Post here your dongle details (copy/paste text) and attach here fault.bin file.

• Please DO NOT send us screenshots but only text with explanation and Box/Dongle details are required !
• Please DO NOT update Box/Dongle with DongleManager without supporter confirmation otherwise your server account may be locked for a long time after 3 wrong tries to avoid Smart-Card damage !