they will not even reply to you. They will not give you refund for credits. I had similar problem many times. I sent them proof and all screenshots showing flash failed and credits deducted. they have even not replied to me. They robbed me for about 19 usd in credits. They dont care about customers at all. I am even scared to use ufi tool again because auth failed and credits goneHello, 10 credits have been deducted and the process has not been completed. Can you help me?