Jumars JUMARS SMART CARD NOT WORKING!!

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HELLO FROM LONG TIME I NOT USED JUMARS DONGLE DUE NOT UPDATED ANYMORE
NOW WHEN I TRIED TO USE SAYS DONGLE NOT FOUND..
I BOUGHT A MARTVIEW SMARCARD DONGLE UNIVERSAL AT MARTVIEW.COM BUT STILL NOT WORKING
I HAVE 74 CREDITS ON IT STILL... WHAT I CAN DO?

 

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NO SUPORT HERE?

 

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DEAD TOOL MONEY WASTED