Help Mrt team pls help

[jokobitz]

just bought this aetool box
try to connect with phone
but it only shows like this
even isp not connected to box,
same result.

any suggestion or idea?

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[jokobitz]

i already resolder pin out and check clearly.
removed vccq and vcc
connect battery.
disable anti-virus

i have phone here 2pcs.
until now no reply from support team.