Help from support, Nokia C2 Tennen server error

[zedd71]

Hello, I tried to unlock a Nokia C2 Tennen and I got a server error and the 4 credits were consumed.
Can you please refund credits?
And can you fix this kind of error so credits are not taken where there is some error?

Logs below:
Connect ADB Device [AARMSTH006LB1711901] : DONE
Model : Nokia C2 Tennen
Android Version : 10
Phone Sn : 0000000000
Security Patch : 2020-10-05
IMEI : 3557831022XXXXX
AP/CP Version : 00CUS_0_41D/MOLY.LR12A.R3.MP.V96.9.P10
Checking if Model Supported : OK
Operation : Direct Unlock
User Agreetments : OK
Init Data From Server : OK
Reading : OK
Calculating : Server Error1!
Saving Log[Logs/Unlock (2022_4_21 18.06.13).log] :

Best regards

 

[zedd71]

I must add that when I tried a second time the software said I did not have enough credits:

Connect ADB Device [AARMSTH006LB1711901] : DONE
Model : Nokia C2 Tennen
Android Version : 10
Phone Sn : 0000000000
Security Patch : 2020-10-05
IMEI : 3557831022xxxxx
AP/CP Version : 00CUS_0_41D/MOLY.LR12A.R3.MP.V96.9.P10
Checking if Model Supported : OK
Operation : Direct Unlock
User Agreetments : OK
Balance is lower than credits needed
Saving Log[Logs/Unlock (2022_4_21 18.07.47).log] :

 

[Mohsin-*]

telegram @ khaledalweshah Contact for refund please