Hello Dear Ufi Team!
My Ufi box suddenly getting error, Failed to query device info, no smart card detected.
my Ufi box is in warranty now plzzz solve my Problem.
Hi,
This error usually occurs due to poor connection, either from PC to box or smart card connection in the box.
Here are some tips that you can try if you encounter problems like the ones above:
- Try changing the USB data cable, shorter cables are better,
- Avoid using USB Hub, connect directly to USB port on PC,
- Try switching USB ports,
- Remove the smartcard, clean the pad and smartcard housing in the box, then re-insert it.
Gud Luck